We invite you to book a private consultation, where we take the time to understand your vision for the perfect ring, as well as your preferred budget.

Each appointment is carefully tailored and typically runs for around 30 minutes. During your initial consultation, our Diamond Specialists will guide you through the 4 Cs - cut, colour, clarity, and carat - offering expert insight to help you select your ideal diamond or stone.

You’ll be presented with a curated range of design concepts, and together we’ll refine your preferences, from overall aesthetic to your chosen diamond shape, to establish a clear direction for your bespoke piece.

We present a curated selection of diamonds, each accompanied by detailed quotations for your consideration. This can be shared with you in person or conveniently via email, depending on your preference.

Our Diamond Specialists will then confirm your chosen design and offer thoughtful guidance to help you select the perfect stone.

Our highly experienced in-house jewellers handcraft each piece in our Australian workshop, bringing your design to life with exceptional care and precision.

Once your ring is complete, we will be in touch to arrange collection from one of our boutiques or secure delivery, whichever you prefer.

Your finished piece is then beautifully presented in our signature packaging, ready for its special moment.

Appointments can be booked here, or please contact our Customer Care Team at info@natashaschweitzer.com to arrange an in-store consultation or begin the process remotely.

Our Customer Care Team is available Monday to Friday, 9:30am–4:00pm AEST.

Please refer to our Engagement and Wedding Ring design process above for more information.

If you’re not located near one of our boutiques, we are pleased to offer private consultations virtually.

Available to clients across Australia and internationally, our virtual appointments deliver the same personalised experience, wherever you are in the world.

Each piece is fully insured and meticulously packaged, with secure courier delivery available to most destinations worldwide.

Our production timeframe is approximately 6-8 weeks. Should you require your ring sooner, please contact our customer care team at info@natashaschweitzer.com, Monday to Friday, 9:30am–4:00pm AEST, and we will do our utmost to accommodate your request.

We create a considered range of bespoke pieces for our clients. To find out more about our custom work, please contact our customer care team at info@natashaschweitzer.com, Monday to Friday, 9:30am–4pm AEST.

We offer remodelling on a select range of pieces. Please email our Customer Care team at info@natashaschweitzer.com with images of your current piece, along with any relevant details and reference imagery.

We will then review your request and advise whether it’s something we can accommodate.

All diamonds, precious stones, and pearls are carefully sourced by our in-house team through a trusted network of established suppliers.

For diamonds, we work exclusively with accredited partners who adhere to the Kimberley Process, ensuring responsible and ethical sourcing.

At Natasha Schweitzer, we exclusively use GIA and IGI certified diamonds for all stones 0.50ct and above, ensuring exceptional quality and authenticity.

To commence production, we require a 50% deposit, with the remaining balance due upon completion of your ring.

We dispatch all pieces via a fully insured express courier, ensuring safe and secure delivery to destinations worldwide.

Payment is processed via a secure, personalised payment link prepared by your Diamond Specialist, or alternatively by bank transfer.

All domestic and international orders are dispatched via a secure, signature-required delivery service. 

For orders shipped outside of Australia, duties and taxes vary depending on the destination country and are typically payable upon delivery.

Our Diamond Specialists are available to provide an estimate of these charges, ensuring you have a clear understanding of what to expect prior to shipment.

We offer a range of considered methods to help determine your partner’s ring size. For tailored advice, please contact our customer care team at info@natashaschweitzer.com, or view our ring size guide for further information.

We can arrange a formal valuation for insurance purposes, suitable for submission to your insurer (including home and contents policies), for a fee of $100.

Alternatively, we recommend specialist jewellery insurer Q Report. Our team can assist in obtaining a quote, after which Q Report will liaise with you directly. The choice of insurer remains entirely at your discretion.

We recommend ensuring your piece is appropriately insured for ongoing protection and peace of mind, in line with your individual needs.

Please refer to our product care guide here.

For diamonds, we recommend regular at home cleaning using a gentle ultrasonic cleaner.

If you are located near one of our boutiques, we would be delighted to welcome you in-store for complimentary lifetime cleaning and polishing services.

At Natasha Schweitzer, every custom piece is created to be worn and cherished for a lifetime. Alongside this, we offer our Lifetime Care commitment - ongoing support to maintain and preserve your jewellery for years to come.

Manufacturing Assurance:

Your custom piece is covered against faults directly related to the original manufacturing process. Should an issue arise that is deemed to be the result of craftsmanship, our workshop will restore it accordingly.

All pieces are carefully assessed by our expert jewellers using specialist tools to determine the cause of any concern. Where the condition of a piece is consistent with natural wear, accidental impact, or external damage, repairs will incur a cost.

Servicing & Ongoing Care:

To preserve the integrity of your piece, we recommend annual servicing with our jewellers.

During this inspection, our jewellers check and tighten settings, ensuring your piece remains secure and maintained.

Annual inspections and polishing are complimentary for all Natasha Schweitzer Engagement Rings through our workshop.

We also welcome you to visit one of our boutiques at any time for a professional clean.

Regular servicing helps identify early signs of wear before they progress, significantly reducing the likelihood of stone loss or damage over time.

Everyday Wear:

Engagement and Wedding Rings are designed to withstand daily wear and be cherished forever. However with time, as does all fine jewellery, they will experience natural wear.

Over years of regular contact and pressure, fine claws may gradually wear, which can increase the likelihood of stone loss. Eternity-style bands and claw-set diamonds rely on delicate settings to secure each stone.

This is a natural part of owning and enjoying fine jewellery.

External Repairs:

To protect the integrity of your jewellery, we strongly recommend that all resizing, servicing and repairs are carried out through our workshop. As the original makers of your piece, our jewellers are best equipped to maintain its structure and ensure the security of the setting.

Work completed by external jewellers can alter the construction of the piece and may compromise the setting. For this reason, repairs or alterations undertaken outside of the Natasha Schweitzer workshop will void our manufacturing assurance.

Repairs Outside Manufacturing Fault:

If a repair is required due to natural wear, accidental damage or external impact, our workshop will gladly assist. While these repairs are not covered under manufacturing assurance, we will always carry out the work with the same care and attention as when the piece was first created.

Our team will assess the piece and provide a transparent quote before any work begins.

As part of our Lifetime Care commitment, we are always here to support the ongoing maintenance and longevity of your jewellery.