We offer free express shipping for all orders over $200 worldwide.
Orders placed online are processed Monday-Friday AEST. Production times exclude weekends and public holidays. Production times are outlined at time of purchase and are active from the first business day after placing an order.
Extended Exchange Period
We will be offering an extended exchange policy for all full-priced pieces purchased from the 1st December 2024 for 30 days from their purchase date. For items purchased before the 1st December, our standard 14 day exchange policy applies. Pieces must fit the criteria of our standard exchange policy to be eligible for the extended exchange policy.
Post Christmas Workshop Closure
Production will be paused for our workshop closure from the 20th December, re-opening on the 6th January. Please note, all orders placed after the outlined time-frames above will commence production from the 6th January. This must be factored in when calculating production times during this period.
Orders within Australia are shipped via Australia Post Express with tracking and signature on delivery.
For orders under $200 a flat rate of $10 for shipping will be charged. Once your item has been dispatched we will notify you via email with your tracking number.
Please check your spam/junk mail folders for order confirmations and tracking information.
Orders outside of Australia are shipped via DHL Express or Australia Post or FedEx (all with signature on delivery).
For orders under $200 a flat rate of $40 for shipping will be charged. All international purchases are exempt from Australian taxes.
Although we may use Australia Post, we advise you to track your order via your national postal service once your parcel has arrived in your designated country, as they will alert you of any custom/duties that may need to be paid, and will also deliver your parcel.
Please note, prices do not include overseas custom duties or taxes that you may incur. You will be notified at the checkout of the duties and taxes that are payable, and they will then be pre-paid. Duties and taxes are not determined by Natasha Schweitzer, they are determined by each country's governing border force.
Please note, any delivery timeframes provided are estimates only and Natasha Schweitzer cannot be held accountable for late deliveries.
Please email info@natashaschweitzer.com for any further information required.
Prices do not include overseas custom duties or taxes that you may incur. You will be notified at the checkout of the duties and taxes that are payable, and they will then be pre-paid. Duties and taxes are not determined by Natasha Schweitzer, they are determined by each country's governing border force.
Extra insurance can be added upon request with additional charges. Please contact info@natashaschweitzer.com if you wish to have this added.
Please provide Natasha Schweitzer with correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by Australia Post or International Registered Post.
We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.
Please email info@natashaschweitzer.com for any further information required.
For more information, please refer to our FAQs page.