To exchange or receive a credit for your purchase, all jewellery must be returned in its original, unworn condition and carefully repackaged in the original protective packaging. We will not exchange goods that have been worn or show obvious signs of wear. If the product is damaged, not in its original saleable condition or shows signs of wear, the product will be returned to the buyer at their own expense.
To request a return or exchange, email us at firstname.lastname@example.org to request your RMA (Return Merchandise Authorization) number, and one of our team members will email you through an RMA Form to fill out and send with your return. Please note that all items returned should have a Return Merchandise Authorization (RMA) number. Without the RMA number and form, all unidentified returns may be returned to the sender.
After you have received your RMA number, please securely package your item in its original box and send it with your completed RMA form to the advised address using an insured express service with signature on delivery. We will not be held responsible for jewellery lost or damaged during postage back to us.