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Each of our pieces are crafted to order. In the product description for each style, we provide an estimated production time (such as 3-5 business days), or will advise if an item is available for immediate dispatch.

Although we cannot make any guarantees, if you need your order urgently, please contact our team via and we will do our best to fulfil your order as soon as possible.

Please note, we operate Monday - Friday, 9:30am - 4pm AEST.

If your order hasn’t been dispatched yet, we are able to amend your personal details, such as your shipping address.

If you are needing to alter the contents of your order in any way, such as changing size, or adding products please contact us via as soon as possible.

Please note, we operate Monday - Friday, 9:30am - 4pm AEST.

We accept Visa, Mastercard, American Express, PayPal, and AfterPay.

Yes we offer AfterPay online and in-store.

Firstly, please check that you are inputting your email address at the start of the checkout process and not your phone number, as AfterPay is linked to your email.

If this doesn’t work, we recommend contacting AfterPay directly.

We do sell gift cards.

You can purchase them online and in-store for your desired value.

Please note, gift cards purchased online can only be redeemed online.

To purchase a gift card for in-store use, please contact our boutiques directly.

We generally do not discount our products as they are crafted to order.

If we do offer a discount or sale promotion, we will advise customers via our newsletter and social media channels.

We recommend signing up to our newsletter at the bottom of this page, and following our social media accounts, to ensure you receive regular updates with respect to new products and promotions.

When you have placed your order, you will receive an order confirmation via email with the details of your order.

If you order contains styles that are listed as “crafted to order” in the product description on the website, please refer to the production time listed (such as 3-5 business days).

Once your order has been made and is ready to be dispatched, you will then receive an email notification with the tracking information.

Please contact us via if you have any questions.

Please note, we operate Monday - Friday, 9:30am - 4pm AEST.

Firstly, please check your spam/junk mail folders, as sometimes our order confirmations can appear there.

Otherwise, please ensure the contact information you gave us is up-to-date and correct.

Once checked, please email us via and we will be able to assist you and confirm your order. 

Please note, we operate Monday - Friday, 9:30am - 4pm AEST.

You will receive an automated email containing your invoice after purchasing your items. Please ensure you also check your spam/junk mail folders as well.

Our shipping confirmation email notification will advise you of your parcel's courier and tracking number. Please use this to track your order via the respective courier's online tracking service.

For all international orders, we will use either DHL or Australia Post. Although we may use Australia Post, we advise you to track your order via your national postal service once your parcel has arrived in your designated country, as they will alert you of any custom/duties that may need to be paid, and will also deliver your parcel.

Yes we ship to PO boxes within Australia.

When your order is ready to be picked up in store, you will receive an email notification saying your order is ready for collection, along with the relevant boutique's trading hours. 

Yes, all of our domestic and international orders are sent with signature on delivery. 

You may need to duties and taxes for your order. You will be notified at the checkout of the duties and taxes that are payable, and they will then be pre-paid. Duties and taxes are not determined by Natasha Schweitzer, they are determined by each country's governing border force.

Firstly, please check your reception, concierge, office, neighbours, and front of house before contacting the courier service.

When you contact the courier service, please ask the courier service who signed for the delivery.

If your parcel is still missing, please contact us via

Please note, we operate Monday - Friday, 9:30am-4pm AEST.

Yes, our jewellery is made to order in our Brisbane studio.

However, we do have some items available in-stock, so please refer to the product description of the item for the estimated production time.

All Natasha Schweitzer pieces are handcrafted by our select team of Australia’s most talented jewellers and gemologists in our studio in Brisbane, Australia.

Yes, all Natasha Schweitzer jewellery is nickel free.

We will happily exchange an item for a different size within 14 days of receiving the item.

Please note size exchanges for gold and silver rings may incur a fee.

Postage to send an item back for an exchange will be at the customer’s own expense.

Due to hygiene reasons, please note that earrings cannot be exchanged or refunded.

Exchanges and refunds will also not be given on any discounted designs purchased.

Refunds will not be accepted simply for change of mind.

Please consider this prior to placing your order.

Please do not hesitate to contact us via for any questions you may have before making a purchase.

To exchange or receive a credit for your purchase, all jewellery must be returned in its original, unworn condition and carefully repackaged in the original protective packaging. We will not exchange goods that have been worn or show obvious signs of wear. If the product is damaged, not in its original saleable condition or shows signs of wear, the product will be returned to the buyer at their own expense.

To request a return or exchange, email us at to request your RMA (Return Merchandise Authorization) number, and one of our team members will email you through an RMA Form to fill out and send with your return. Please note that all items returned should have a Return Merchandise Authorization (RMA) number. Without the RMA number and form, all unidentified returns may be returned to the sender.

After you have received your RMA number, please securely package your item in its original box and send it with your completed RMA form to the advised address using an insured express service with signature on delivery. We will not be held responsible for jewellery lost or damaged during postage back to us.

Please contact us via and quote your order number.

Our team will assist with your request, and advise of the next steps.

Please note size exchanges for gold and silver rings, necklaces, and bracelets may incur a fee.

For hygienic reasons, we do not offer returns on earrings.

Please note, we operate Monday - Friday, 9:30am - 4pm AEST.

All Natasha Schweitzer items come with a six-month warranty from the purchase date, covering all manufacturing faults. Proof of purchase must be provided.

Please note, manufacturing faults do not include; damage or wear and tear, oxidised or fading plating, broken chain, cracked or broken stones or pearls, or bending of rings or earrings.

Our talented studio team can repair almost all pieces back to their original state.

Please contact us via advising us (with photos) of what you need repaired with proof of purchase. We will advise you to send the piece/s back to us, where it will be passed onto our studio team for their assessment.

Once assessed, we will be able to provide you with a description of the repair, including a quote. Repairs can take approximately 7 to 10 business days. Please note, postage to and from the studio is to be paid by the customer.

Please note, we operate Monday - Friday, 9:30am -4pm AEST.

Yes, please drop your items into one of our boutiques, or contact us via to organise a cleaning service.

If styles can be cleaned by our team in-store, this service is complimentary. If styles need re-plating/extra cleaning, there will be a fee for this.

Please note, we operate Monday - Friday, 9:30am - 4pm AEST.

For plated jewellery, please note that due to the delicate nature of gold plating, and the frequency of wear, pieces will naturally tarnish and need re-plating every so often in order to maintain their original appearance.

Plating rubbing off or tarnishing is not considered a manufacturing fault. We offer a cleaning and re-plating service for our gold plated jewellery, which can be done annually or when you see fit.

Please contact us via for more information on this service.

Please note, we operate Monday - Friday, 9:30am - 4pm AEST.

Tarnishing can occur for solid gold jewellery due to different skin acidity levels and how the product is worn, such as with moisturiser or in water, and stored.

Solid gold jewellery can easily be cleaned with an appropriate polishing cloth, or cleaning solution.

Tarnishing can occur for sterling silver jewellery due to different skin acidity levels and how the product is worn, such as with moisturiser or in water, and stored.

Sterling silver jewellery can easily be cleaned with an appropriate polishing cloth, or cleaning solution.

If you have lost your earring back/s, we can replace them for a fee.

Please contact your closest Natasha Schweitzer boutique or our Customer Care team via for assistance.

Please note, we operate Monday - Friday, 9:30am - 4pm AEST.

Yes, we do. All of our diamonds, precious stones, and pearls are sourced by our Gemologist from their trusted and established dealers. For diamonds, we work with accredited suppliers that use the Kimberley Process.