We are pleased to offer a complimentary first-time resize for rings purchased within 14 days.
- Resizing services for rings purchased beyond the 14-day period, or for additional resizes, will incur a fee based on the complexity of the adjustment.
- All resizes and alterations are subject to an evaluation to ensure technical feasibility before proceeding.
- A significant ring resizing to fit a different finger than originally intended is considered a change of mind and will incur a fee.
For hygiene reasons, earrings may only be exchanged within 14 days if they remain unworn and in brand-new condition. All exchanges are subject to assessment prior to approval.
For assistance, please contact our customer service team or visit a boutique local to you.
If you require a different chain length, we offer an exchange for your preferred length or the option to add an adjustable link within 14 days.
Chain extensions beyond our standard sizes or requested after the 14-day period will incur a fee, quoted upon assessment.
For assistance, please contact our customer service team or visit your local boutique
We offer exchanges for bracelet length adjustments within 14 days of purchase.
- Extensions beyond our standard sizes or requested beyond the 14-day period will incur a fee, quoted upon assessment.
- Any balance owed from adjustments will be issued as store credit or applied toward another item.
- Bangles and Cuffs - Due to their design, bangles cannot be resized and are not eligible for exchange beyond the 14-day period. We encourage you to confirm your sizing at the time of purchase.
- For assistance, please contact our customer service team or visit a boutique local to you.
- Promotional Purchases: Items purchased during a promotional period are subject to the promotional conditions in place at the time of purchase.
- Archive Sale Items: All purchases made during archive sales are final and are not eligible for refunds, exchanges, or store credits, unless deemed faulty by our team.
- Change of Mind: We do not offer refunds for change of mind. Should you have any questions before purchasing, please contact our customer care team at info@natashaschweitzer.com for guidance.
- Custom and bespoke products are final sale and not eligible for exchange, return, or refund.
Every Natasha Schweitzer piece is handcrafted with precision and care. We offer a six-month warranty from the date of purchase, covering manufacturing faults. Proof of purchase is required.
- For a list of covered manufacturing faults, please refer to our FAQ page.
- This warranty does not cover damage caused by wear and tear, improper care, or alterations made by third-party jewellers, which will void the warranty.
Our skilled studio team can restore most pieces to their original condition. Should you require a repair:
1. Contact info@natashaschweitzer.com with detailed information, clear photos, and proof of purchase.
2. Our team will guide you through the process of returning your piece for assessment.
3. Once evaluated, we will provide a detailed repair description and quote.
To be eligible for an exchange or store credit, jewellery must be returned with 14 days of receiving the item - in unworn, original condition, and in its original protective packaging, Return shipping costs are the customer’s responsibility. Items that show signs of wear, damage, or are not in original condition will not be accepted and will be returned at the customer’s expense.
To request a return or exchange, please email info@natashaschweitzer.com to obtain a Return Merchandise Authorization form (RMA). An RMA form must be completed and included with your return, items sent without an RMA form may be returned to the sender.
Once your RMA is issued, please securely package your item in its original box and return it. We cannot be held responsible for items lost or damaged in transit.