Extended Exchange Period | Holiday Gifting
We will be offering an extended exchange policy until the 10th January 2024 for all pieces purchased from the 1st November 2023.
For items purchased before the 1st November 2023, our standard 14 day exchange policy applies.
Pieces must fit the criteria of our standard exchange policy (outlined below) to be eligible for the extended exchange policy.
We want you to be completely satisfied with your purchase and there are a number of options available for you to return or exchange your item.
We will happily exchange an item for a different size within 14 days of receiving the item.
Please note, size exchanges for gold and silver rings may incur a fee.
Postage to send an item back for an exchange will be at the customer’s own expense.
Due to hygiene reasons, please note that earrings cannot be exchanged or refunded.
Exchanges and refunds will also not be given on any discounted designs or custom/bespoke items purchased.
Refunds will not be accepted simply for change of mind. Please consider this prior to placing your order. Please do not hesitate to contact our customer care team at firstname.lastname@example.org for any questions you may have before making a purchase.
We will repair any items with manufacturing faults within the first 6 months from the purchase date. In this case, proof of purchase must be provided.
In the rare case of faulty items, a refund can be given upon inspection of the item (conducted by our jewellers), and the outgoing postage will be refunded.
Manufacturing faults do not include: damage or wear and tear, oxidised or fading plating, broken chain, cracked or broken stones or pearls, or bending of rings or earrings.
In order to maintain your jewellery in perfect condition, we recommend following our care instructions and having your jewellery serviced annually by us. Please contact us via email@example.com for more information on this service.