Every piece is carefully crafted to order. Within each product description, you will find an estimated crafting timeframe, or an indication if the piece is available for immediate dispatch.

While we cannot guarantee expedited crafting, should you require your order urgently, please contact our team at info@natashaschweitzer.com and we will do our utmost to accommodate your request wherever possible.

Kindly note, our customer service team operates Monday to Friday, from 8:00am to 4:00pm AEST

If your order has not yet been dispatched, we can update personal details such as your shipping address.

Should you wish to amend the contents of your order, for example, changing a size or adding products, please contact us within 24 hours at info@natashaschweitzer.com.

Kindly note, our customer service team operates Monday to Friday, from 8:00am to 4:00pm AEST

If you wish to cancel your order, please contact our Customer Service team within 24 hours for assistance, as orders are typically assigned to a jeweller immediately.

Kindly note, our customer service team operates Monday to Friday, from 8:00am to 4:00pm AEST

We accept a variety of secure payment methods online, including Visa, Mastercard, American Express, Apple Pay, PayPal, AfterPay, Google Pay, and Shop Pay.

Yes we offer AfterPay online and in-store.

Please ensure that your email address, rather than your phone number, is entered at the beginning of the checkout process, as AfterPay is linked to your email.

Should you continue to experience any difficulties, we recommend contacting AfterPay directly, as their team will be best placed to assist.

Gift cards may be purchased online or in our boutiques. Both online and in-store gift cards are interchangeable and can be redeemed either online or in-store.

Please note, all online gift cards are electronic, If you would like to receive a physical version, please contact our team at info@natashaschweitzer.com.

Kindly note, our customer service team is available Monday to Friday, from 8:00am to 4:00pm AEST.

When promotions are available, they are announced via our newsletter and social media.

We recommend subscribing to our newsletter and following us on social media to stay informed of new products and exclusive offers.

After placing your order, you will receive an email confirmation. For items marked “crafted to order,” please refer to the listed production time (e.g., 3–5 business days). Once your order is ready for dispatch, a tracking email will be sent.

For any further questions, please contact our Customer Service team at info@natashaschweitzer.com, available Monday to Friday, 8:00am–4:00pm AEST

If you have not received your order confirmation or tracking details, please check your spam or junk mail folders and ensure your contact information is correct.

For further assistance, please contact our team at info@natashaschweitzer.com.

Kindly note, our customer service team is available Monday to Friday, 8:00am–4:00pm AEST.

After completing your purchase, you will receive an automated email containing your invoice. Please also check your spam or junk mail folders, as emails can occasionally be filtered there.

You will receive a shipping confirmation email with your courier and tracking number, allowing you to track your order online.

Domestic orders are shipped via Australia Post, while international orders are sent via DHL.

Yes we ship to PO boxes within Australia.

Once your order is ready for in-store collection, you will receive an email or SMS notification confirming its availability.

Yes, all domestic and international orders are sent with signature on delivery. If you are unavailable at the time of delivery, your parcel will be redirected to your local post office for collection.

Your order may be subject to duties and taxes. These will be indicated at checkout and pre-paid as part of your purchase.

Please note that duties and taxes are determined by each country’s customs authorities, not by Natasha Schweitzer.

All parcels require a signature on delivery. If your item has been marked as delivered but you did not sign for it, please check with household members or neighbours.

Should your parcel still be missing, use your tracking number to lodge an enquiry with the courier. If the issue persists, please contact our customer care team at info@natashaschweitzer.com.

Kindly note, our customer service team is available Monday to Friday, 8:00am–4:00pm AEST

Our jewellery is carefully handcrafted to order in our Brisbane studio.

Please refer to the product description for the estimated production time.

All Natasha Schweitzer pieces are expertly handcrafted by our team of skilled jewellers and gemologists here in Australia.

Yes, all Natasha Schweitzer jewellery is nickel free.

We are pleased to offer exchanges within 14 days of receiving your item, or provide a store credit valid for three years. Kindly note, we do not offer refunds.

Size exchanges for gold and silver pieces may incur a fee, and return postage is at the customer’s expense.

Exchanges are not available on discounted orders, so we encourage you to consider this carefully before completing your purchase.

For any questions prior to ordering, please contact our Customer Service team at info@natashaschweitzer.com.

Kindly note, our customer service team is available Monday to Friday, 8:00am–4:00pm AEST

To qualify for an exchange or store credit, jewellery must be returned in its original, unworn condition and carefully repackaged in the original protective packaging. Items showing signs of wear, damage, or not in suitable condition will be returned to the customer at their expense.

To initiate a return or exchange, please contact us at info@natashaschweitzer.com to receive a Return Merchandise Authorisation (RMA) form, which must be completed and included with your return. Returns without an RMA form may be refused and returned to the sender.

We recommend using an insured express service with signature on delivery, as we cannot accept responsibility for jewellery lost or damaged in transit.

Kindly note, our customer service team is available Monday to Friday, 8:00am–4:00pm AEST

If you’ve ordered the wrong item or size, please contact us within 24 hours at info@natashaschweitzer.com and quote your order number. Our customer service team will guide you through the exchange process. Please note that size exchanges for gold and silver rings, necklaces, and bracelets may incur a fee.

Our Customer Service team is available Monday to Friday, 8:00am–4:00pm AEST

All Natasha Schweitzer pieces are covered by a six-month warranty from the date of purchase, which protects against manufacturing faults. Proof of purchase is required.

Please note, the warranty does not cover damage resulting from wear and tear, oxidised or fading plating, broken chains, cracked or damaged stones or pearls, or bending of rings or earrings.

Our team of jewellers can repair most pieces to their original condition. To arrange a repair, please contact our Customer Service team at info@natashaschweitzer.com, providing photos of the item, a description of the repair required, and proof of purchase. We will guide you through the next steps for assessment.

Repairs generally take 10-15 business days, and postage to and from our workshop is the responsibility of the customer

Kindly note, our Customer Service team is available Monday to Friday, 8:00am–4:00pm AEST.

Yes, we offer a complimentary cleaning service for all Natasha Schweitzer pieces at our boutiques, and you are welcome to visit as often as needed.

For a more in-depth clean and polish / service in our workshop, please contact our customer service team at info@natashaschweitzer.com to arrange a quote.

Our customer service team is available Monday to Friday, 8:00am–4:00pm AEST

If your gold-plated jewellery shows signs of wear or tarnish, please note this is a natural occurrence over time. We recommend contacting our Customer Service team at info@natashaschweitzer.com to arrange a quote for our professional cleaning and re-plating service.

Kindly note, our customer service team, operates Monday - Friday, 8:00am - 4pm AEST.

Tarnishing may occur on solid gold jewellery due to factors such as skin acidity, contact with moisturisers or water, and storage conditions. Please contact our Customer Service team at info@natashaschweitzer.com to discuss the next steps.

Kindly note, our customer service team, operates Monday - Friday, 8:00am - 4pm AEST.

Tarnishing may occur on silver jewellery due to factors such as skin acidity, contact with moisturisers or water, and storage conditions. Please contact our Customer Service team at info@natashaschweitzer.com to discuss the next steps.

Kindly note, our customer service team, operates Monday - Friday, 8:00am - 4pm AEST.

If you have lost your earring backings, we can provide replacements for a fee. Please contact our customer service team at info@natashaschweitzer.com for assistance.

Kindly note, our customer service team operates Monday to Friday, 8:00am–4:00pm AEST.

Yes, we do. All of our diamonds, precious stones, and pearls are carefully sourced by our Gemologist from trusted and established suppliers. For diamonds, we exclusively work with accredited partners who adhere to the Kimberley Process, ensuring ethical and responsible sourcing.